SHIPHORO · CUSTOMER PURCHASE RIGHTS

Consumer Right to Withdraw from a Purchase

A Clear and Straightforward Way to Reconsider Your Purchase.

We understand that sometimes a product may not be the right fit for your needs. SHIPHORO provides a 14-day voluntary withdrawal period to give customers an opportunity to reconsider an eligible purchase after receiving their order.

UNDERSTANDING YOUR PURCHASE RIGHTS

1. Your Opportunity to Reconsider

At SHIPHORO, we recognize that purchasing furniture, home furnishings, and other lifestyle products online sometimes involves decisions that customers may wish to reconsider after delivery.

For eligible purchases, we offer a voluntary 14-day withdrawal period. You may notify us that you wish to withdraw from your purchase without having to provide a reason.

The withdrawal period begins on the day you, or a person designated by you other than the delivery service, physically receive the purchased product.

This 14-day arrangement is a customer policy offered by SHIPHORO. It should not be interpreted as a universal statutory cooling-off right for every online purchase in the United States. Any consumer rights independently provided by applicable federal or state law remain unaffected.

YOUR WITHDRAWAL PERIOD

Notify SHIPHORO of your decision within the applicable withdrawal period.

2. Products Covered by the Withdrawal Policy

The voluntary withdrawal policy applies to eligible products purchased directly through the official SHIPHORO online store.

Our store offers products across several everyday living categories, including:

The withdrawal policy is subject to the applicable conditions described on this page. Where mandatory consumer protection laws provide additional or different rights, those legal requirements take precedence.

3. How to Exercise Your Right to Withdraw

If you decide that you no longer wish to keep an eligible purchase, you can notify us by email. A detailed explanation is not required. Your notification should clearly communicate your decision to withdraw from the purchase.

4. Returning Furniture and Other Large Products

Furniture and other larger household products require more careful return arrangements than small, lightweight items. We therefore encourage customers to review the return instructions before arranging the return shipment.

Product Condition and Handling

Please take reasonable care of the product while it is in your possession. Where practical, retain the original packaging and protective materials to help prevent damage during handling and return transportation.

For furniture that requires assembly, avoid unnecessary assembly, disassembly, or modification before making your withdrawal decision. If the product has already been assembled, contact us so the return arrangements can be reviewed.

Packaging and Components

Where possible, include the product's original components, accessories, hardware, and accompanying parts when preparing a return. Keep smaller components together to reduce the possibility of loss during transportation.

Transportation and Delivery Access

Large furniture items may require appropriate packaging and transportation arrangements. Please do not send a large item to an unconfirmed destination. Contact our team first to receive the relevant return instructions.

5. Refund Amounts and Delivery Charges

When a valid withdrawal is exercised under this policy, SHIPHORO will refund the payments covered by the withdrawal, including the original standard delivery charge associated with the returned purchase.

The refund includes the amount paid for the relevant product and the cost of the least expensive standard delivery option offered for the original order, where applicable.

If you selected a more expensive delivery option than the least expensive standard delivery method available, the additional amount attributable to that upgraded delivery option is not included in the standard delivery reimbursement, except where applicable law requires otherwise.

Refunds will be made using the original payment method unless another arrangement is agreed upon or required by applicable law.

OUR REFUND COMMITMENT

6. When Will You Receive Your Refund?

We aim to process eligible withdrawal refunds promptly and provide clear information about the stages involved.

The time required for a refund to appear in your account is determined by your bank, card issuer, or payment provider. This external posting period is separate from SHIPHORO's refund processing time and may vary depending on the payment method and financial institution.

7. When Can a Refund Be Temporarily Withheld?

After receiving your withdrawal notification, SHIPHORO will arrange the refund in accordance with the applicable requirements.

Where a temporary withholding of the refund is permitted under the applicable withdrawal arrangement, the refund may be withheld only until one of the following occurs:

The earlier of these events will apply. We will not extend a permitted refund hold beyond the applicable legal requirements. This provision does not reduce any earlier refund obligation that applies under mandatory law.

8. Product Condition and Customer Responsibility

Customers may examine products to determine their nature, characteristics, and general suitability. We ask that products be handled with reasonable care while a withdrawal decision is being considered.

For furniture and household products, reasonable examination may include checking dimensions, materials, finish, product components, and general construction.

If a product has been handled or used beyond what is reasonably necessary to examine its nature and characteristics, applicable laws may permit consideration of any resulting diminished value.

Any assessment of diminished value must be based on the actual circumstances and applicable legal requirements. It will not automatically cancel a valid withdrawal request or eliminate the customer's rights.

If you discover that a product is defective, damaged, incorrect, or missing components, please contact us promptly. These situations may involve separate product remedies and should not be confused with a voluntary change-of-mind withdrawal.

9. Withdrawal, Defective Products, and Other Requests

Different situations may require different forms of assistance. Identifying the nature of your request helps us direct it to the appropriate process.

FORMAL WITHDRAWAL NOTICE

10. Model Withdrawal Form

You may use the following model form to notify SHIPHORO of your decision to withdraw from a purchase. Completing this exact form is not mandatory. A clear written statement communicating your withdrawal decision is sufficient for the purpose of this voluntary policy.

11. Important Legal Information

SHIPHORO's 14-day withdrawal arrangement is a voluntary store policy designed to provide customers with a straightforward opportunity to reconsider eligible purchases.

United States federal law does not establish a general 14-day cancellation period for every online retail purchase. Certain transactions and circumstances may be subject to specific federal or state protections, including applicable cancellation, refund, product warranty, and consumer protection requirements.

This policy does not waive, restrict, or replace any consumer right that cannot legally be waived or restricted. If applicable law provides a longer withdrawal period, different refund deadline, or additional remedy, the relevant legal requirement will apply.

Nothing in this page should be interpreted as limiting rights relating to defective products, misleading descriptions, or other claims protected by applicable law.

12. Questions or Assistance with Your Withdrawal

If you are unsure whether your purchase qualifies for withdrawal, need help preparing a return, or have questions about refund processing, our customer service team is available to assist.

When contacting us, please include your order number and the product information concerned. This helps us identify your purchase and provide relevant guidance.

For a withdrawal request, you do not need to provide a detailed explanation of why you no longer wish to keep the product.

WE ARE HERE TO HELP

Your Purchase, Your Decision.

We want every customer to feel informed when making a purchase. If you need assistance with your withdrawal request or return arrangements, please reach out to our team.

SHIPHORO Customer Service

Email: gloqena@shiphoro.com

Phone: +81 (709) 295 32 23

Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

Official Business Contact Information

SHIPHORO

Thoughtful Living, Comfortable Spaces.

Clear Policies. Considered Choices. Customer Confidence.