Contact information
SHIPHORO · WE'RE HERE TO HELP
Contact Information
Good furniture choices begin with good communication. Whether you have a question about a product, an existing order, or your shopping experience, SHIPHORO is here to help.
GET IN TOUCH
We're Glad to Hear From You
At SHIPHORO, we believe that a comfortable home is built through thoughtful choices and reliable service. We understand that purchasing furniture often involves more than selecting a product. You may need additional information about dimensions, materials, product details, delivery arrangements, or after-sales support.
Our customer service team is available to help you with questions related to your shopping experience and purchases. We aim to make communication clear and practical so that you can receive the information you need.
For general inquiries or order-related assistance, please use the contact information provided on this page.
Our Contact Details
BRAND NAME
SHIPHORO
Furniture & Home Products
CUSTOMER SERVICE EMAIL
For product questions, order inquiries, returns, refunds, and general assistance.
CUSTOMER SERVICE PHONE
+81 (709) 295 32 23
For direct customer service inquiries.
BUSINESS ADDRESS
SHIPHORO
251-1 Kamishioda, Narumicho, Lions Place Narumi Tower 1508, Midori-ku, Nagoya, Aichi 4580835, Japan
Customer Service Hours
Our regular customer service schedule is as follows.
SERVICE DAYS
Monday – Friday
SERVICE HOURS
9:00 AM – 5:00 PM
TIME ZONE
Eastern Time (ET)
Messages received outside regular service hours can be sent by email and will be reviewed during the next available service period.
How We Can Assist You
To help direct your inquiry and make communication more efficient, the following are some of the areas our customer service team can assist with.
01. Product Information
Questions about furniture dimensions, materials, finishes, colors, product specifications, or other details that may help you choose the right item for your home.
02. Order Inquiries
Assistance with order information, purchase details, order changes, and other questions relating to an existing transaction.
03. Shipping & Delivery
Questions about processing time, estimated delivery periods, shipping charges, delivery information, or difficulties involving your order's arrival.
04. Returns & Refunds
Help understanding return procedures, withdrawal requests, refund arrangements, and exchange-related inquiries.
05. Damaged or Missing Items
Assistance when furniture arrives with visible damage, incorrect components, missing hardware, or other product-related concerns.
06. General Questions
Other questions about SHIPHORO, our website, shopping experience, or customer service arrangements.
Making Your Inquiry Easier to Resolve
When contacting our team about an existing purchase, including the relevant information can help us understand your situation and identify the appropriate next steps.
For order-related inquiries, we recommend including:
- Your order number.
- The name or description of the product concerned.
- A clear explanation of your question or concern.
- Relevant photographs when reporting visible damage or missing components.
- Any additional details that may help us understand the situation.
A helpful tip: Including your order number in your email subject line can make it easier to identify the purchase you are asking about.
A Little About SHIPHORO
At SHIPHORO, we appreciate the role that furniture plays in everyday life. From functional storage and comfortable seating to pieces that help bring a room together, the right furniture can make a living space feel more practical and welcoming.
We believe that a positive shopping experience should extend beyond choosing a product. Clear product information, understandable shopping policies, and accessible customer support all contribute to a more confident purchase.
That is why we value communication with our customers and aim to provide useful assistance throughout the shopping experience.
Our Commitment to Customer Communication
Every customer inquiry deserves clear attention. We aim to understand the details of each request, provide relevant information, and communicate practical solutions whenever assistance is needed.
Whether you are considering a new furniture purchase or need assistance with an existing order, SHIPHORO welcomes your questions.
LET'S STAY IN TOUCH
We're Listening.
Your questions, feedback, and concerns are important to us. Reach out whenever you need assistance with your SHIPHORO shopping experience.
SHIPHORO Customer Service
Email: gloqena@shiphoro.com
Phone: +81 (709) 295 32 23
Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
Official Business Contact Information
The following information is provided for customer inquiries and business correspondence.
BUSINESS NAME
SHIPHORO
BUSINESS ADDRESS
251-1 Kamishioda, Narumicho, Lions Place Narumi Tower 1508, Midori-ku, Nagoya, Aichi 4580835, Japan
EMAIL ADDRESS
TELEPHONE
+81 (709) 295 32 23
CUSTOMER SERVICE HOURS
Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
SHIPHORO · Thoughtful Living, Comfortable Spaces
Thank You for Getting in Touch.