Shipping policy

SHIPHORO · DELIVERY INFORMATION

Shipping & Delivery Policy

From placing your order to welcoming your new furniture home, we want every part of the delivery process to be clear, convenient, and easy to understand.

1–3 Days Processing 5–15 Days Delivery

1. Shipping at a Glance

SHIPHORO provides shipping services for customers purchasing furniture and home products through our online store. The following information explains our delivery coverage, estimated timeframes, and applicable shipping charges.

SHIPPING DESTINATION

United States

Shipping availability is limited to destinations supported by our checkout.

ORDER PROCESSING TIME

1–3 Days

Estimated time for order processing before delivery.

ESTIMATED DELIVERY TIME

5–15 Days

Estimated timeframe for an order to reach its delivery destination.

STANDARD SHIPPING

FREE on Orders $99.99+

Orders below $99.99 are subject to a €5.99 shipping fee.

2. Understanding Your Delivery Timeline

A furniture order passes through two main stages before reaching you. Understanding the difference between processing and delivery time helps set realistic expectations for your purchase.

STAGE 01

Order Processing · 1–3 Days

After an order is submitted, the processing stage begins. During this period, the order is handled and prepared for the next stage of fulfillment.

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STAGE 02

Delivery · 5–15 Days

After processing, the order moves into the delivery stage. The estimated delivery period is 5–15 days, depending on the circumstances affecting the shipment.

Important: The processing period and delivery period are separate stages. They should be considered together when estimating the overall time from order placement to arrival.

3. Shipping Destinations

SHIPHORO currently provides shipping services within the United States.

Available delivery destinations are determined by the address options supported during checkout. Customers should enter their complete delivery information and confirm that the destination can be accepted by our ordering system before completing a purchase.

If an address cannot be processed through checkout, the destination is not currently available for the selected order.

Please ensure that your shipping address, recipient name, and contact details are accurate. Correct information helps avoid unnecessary delivery complications.

4. Shipping Fees & Free Shipping Eligibility

We use a straightforward order-value structure for standard shipping so customers can understand the applicable delivery charge before completing checkout.

ORDERS OF $99.99 OR MORE

FREE SHIPPING

No standard shipping charge.

ORDERS BELOW $99.99

€5.99

Standard shipping fee.

How the Shipping Threshold Works

When the qualifying order value reaches $99.99 or more, standard shipping is free. If the order value is below $99.99, a €5.99 standard shipping fee applies.

The applicable shipping charge will be reflected in the checkout summary before the order is submitted. Please review the final order amount to confirm the shipping cost associated with your purchase.

The free shipping threshold applies to standard shipping and does not represent a separate product discount.

5. Taxes & Additional Charges

All applicable taxes and related charges are included in the product prices displayed on our store.

You do not need to pay additional taxes or related fees beyond the amounts presented during checkout.

The shipping charge, where applicable, is displayed as part of the checkout calculation. Customers should review the order summary before completing the transaction.

Clear Pricing, No Unexpected Charges

The applicable product prices, shipping charges, and order total are presented during checkout so you can review the amount payable before placing your order.

6. Preparing for Furniture Delivery

Furniture products may be larger and more difficult to move than ordinary household parcels. A little preparation before delivery can help make receiving your order more convenient.

Measure Your Available Space

Check the product dimensions against the space where you intend to place the furniture. Consider the available room area and clearance around the product.

Check Entry Access

Measure entrance doors, hallways, staircases, elevators, and turning areas. This is especially important for sofas, wardrobes, tables, cabinets, and other large furniture pieces.

Prepare the Receiving Area

Where possible, clear the intended placement area and remove obstacles that may make it difficult to receive or move the furniture safely.

Review Product Assembly Information

If the product requires assembly, review the available product information and prepare an appropriate space for unpacking and assembly.

7. Checking Your Order Upon Arrival

We recommend inspecting your furniture and its packaging when your order arrives.

Please pay attention to the following details:

Whether the received product corresponds to the order.
Whether the external packaging shows visible signs of damage.
Whether the furniture has visible scratches, cracks, dents, or other damage.
Whether the required product components and hardware are present.
Whether the product appears consistent with its listed specifications.

If you notice damage, an incorrect item, or missing components, please contact us and provide your order number, a description of the issue, and relevant photographs where possible.

We will review the information and determine an appropriate way to address the situation in accordance with our applicable customer service and return policies.

8. Delivery Delays & Unexpected Situations

The estimated delivery timeframe is provided to help customers plan their purchases. Actual delivery may occasionally be affected by circumstances outside the ordinary order processing and delivery schedule.

Situations that may affect delivery include:

Severe weather or other environmental conditions.
Transportation or delivery disruptions.
Incorrect or incomplete delivery address information.
Access difficulties at the delivery destination.
Other unexpected circumstances affecting the movement of an order.

If a delivery issue arises, please contact our customer service team with your order details. We will review the available information and assist with the next appropriate steps.

An unexpected delay does not remove any rights or remedies available to customers under applicable consumer protection laws, including rights relating to orders that are not delivered as agreed.

9. Incorrect Address & Delivery Information

The shipping information entered during checkout is used to identify the intended delivery destination.

Please carefully review the recipient's name, street address, apartment or unit details where applicable, city, state, and ZIP code before submitting your order.

If you notice an error after placing your order, contact us as soon as possible and provide the correct information.

Whether an address change can be accommodated depends on the order's current processing and delivery status.

If incorrect information affects delivery, we will review the circumstances and communicate the available options. Any additional costs or necessary arrangements will be addressed in accordance with applicable law and the circumstances of the order.

10. Returns & Refunds Related to Delivery

If your order arrives damaged, contains incorrect products, or is missing components, please contact SHIPHORO so we can review the issue.

For customers who wish to return a product after delivery, our Returns & Refund Policy explains the applicable 14-day withdrawal period, return arrangements, and refund procedures.

For qualifying withdrawal requests, the refund includes all payments received for the relevant order, including the cost of the least expensive standard delivery option offered at the time of purchase, as required by applicable law.

Refunds are generally processed within 3–5 days, while the estimated time for funds to appear in the customer's account is an additional 5–10 days, depending on the financial institution or payment provider.

11. Customer Responsibilities

A smooth delivery experience depends on accurate order information and reasonable preparation at the receiving destination.

Customers are encouraged to:

Provide a complete and accurate delivery address.
Check product measurements before purchasing furniture.
Consider whether the product can pass through the available access areas.
Review order information before completing checkout.
Inspect received products within a reasonable period.
Contact customer service when a delivery or product issue occurs.

These practical recommendations are intended to help prevent avoidable delivery difficulties. They do not waive any applicable consumer rights or transfer responsibilities that legally belong to SHIPHORO.

12. Our Delivery Commitment

At SHIPHORO, we believe delivery information should be transparent from the moment a customer begins shopping.

We aim to present shipping charges clearly, communicate realistic processing and delivery estimates, and provide practical assistance when questions arise.

Our goal is to make purchasing furniture more straightforward, from reviewing the final checkout amount to receiving your order at home.

Need Help With Your Delivery?

If you have questions about shipping fees, delivery estimates, your order information, or a received product, our customer service team is ready to assist.

SHIPHORO Customer Service

Email: gloqena@shiphoro.com

Phone: +81 (709) 295 32 23

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)