Terms of service

SHIPHORO · CUSTOMER & COMMERCE GUIDELINES

Terms of Service

Clear expectations make every shopping experience better. These terms explain how our online store operates and the responsibilities involved when purchasing furniture and home products from SHIPHORO.

Online Shopping Terms Furniture Purchase Guidelines

1. Welcome to SHIPHORO

These Terms of Service ("Terms") govern your access to and use of the SHIPHORO website, online store, and related shopping services. SHIPHORO may be referred to as "SHIPHORO," "we," "our," or "us" throughout these Terms. Individuals accessing or using our services are referred to as "you" or "customers."

By visiting our website, browsing our product collections, placing an order, or otherwise using our online services, you agree to comply with these Terms and any policies expressly incorporated into them.

Our store offers furniture and home-related products intended to support everyday living. Because furniture purchases may involve product specifications, delivery coordination, assembly, and after-sales assistance, these Terms explain the commercial arrangements that apply throughout the shopping process.

If you do not agree with these Terms, please discontinue use of the website and do not place an order through our store.

2. Access to Our Online Store

Our website is designed to allow visitors to browse furniture products, review product information, submit orders, and communicate with our customer service team.

When using our website, you agree to provide accurate information where requested and to use the available services for lawful purposes.

You must not:

Use the website for fraudulent, deceptive, or unlawful activities.
Attempt to gain unauthorized access to website systems, accounts, or data.
Introduce malicious code, harmful software, or other materials that may interfere with website operations.
Interfere with the normal operation, security, or availability of the online store.
Submit false, misleading, or unauthorized information when placing an order.
Copy, reproduce, or commercially exploit website content without appropriate authorization.

We reserve the right to take reasonable steps to protect the website, customers, and our business from misuse, suspicious activity, or violations of these Terms, subject to applicable law.

3. Product Information & Furniture Specifications

Furniture is a practical and visual part of your living environment. Before purchasing, customers should review the available product information carefully to make sure an item is suitable for its intended space and use.

Dimensions & Measurements

Product dimensions are provided to help you evaluate the available space and determine whether an item is appropriate for your home. Please review the listed measurements, including width, height, depth, and other relevant specifications. Also consider access through entrance doors, hallways, stairs, elevators, and turning areas before purchasing large furniture.

Materials & Natural Characteristics

Wood, fabric, metal, stone-like surfaces, and other furniture materials may have natural or manufacturing-related characteristics. Variations in grain, texture, pattern, and finish may occur. Such characteristics do not automatically indicate a product defect, although they do not exclude remedies where a product fails to meet its description or applicable legal requirements.

Colors & Product Images

We aim to present product images and descriptions as accurately as reasonably possible. Actual colors may appear slightly different depending on screen settings, lighting conditions, and the environment in which the furniture is viewed.

Assembly & Product Use

Certain furniture products may require assembly. Where assembly information or instructions are provided, customers should follow the relevant guidance and use the appropriate components. Product use should remain consistent with its intended purpose and any applicable safety instructions.

Descriptions, photographs, specifications, and other product information are intended to help customers make informed purchasing decisions. Nothing in this section excludes liability for inaccurate descriptions, defective products, or other failures to meet applicable legal requirements.

4. Product Availability & Store Information

Product availability may change as orders are placed and inventory information is updated. We make reasonable efforts to keep product listings accurate, but availability displayed on the website may occasionally change before an order is fulfilled.

If a product becomes unavailable after an order is submitted, we will review the circumstances and communicate the available options, which may include an appropriate alternative where agreed or a refund where the purchase cannot be fulfilled.

We may update product descriptions, specifications, images, pricing information, and other website content when necessary to reflect changes in product information or store operations.

Such updates will not remove rights that customers have already acquired under applicable law or valid purchase agreements.

5. Orders & Purchase Confirmation

Placing an order through our website is a request to purchase the selected products under the terms and conditions presented during checkout.

Review Before Submission

Before completing checkout, please review the selected products, quantities, product specifications, shipping address, contact details, and applicable charges. You are responsible for ensuring that the information submitted is accurate.

Order Acknowledgment

After an order is submitted, an acknowledgment may be provided to confirm that the order information has been received. An acknowledgment does not necessarily mean that every aspect of the order has been finally verified or that fulfillment has been completed.

Order Review

Orders may be reviewed where necessary to address payment issues, incorrect information, product availability, or other circumstances affecting fulfillment.

Order Confirmation & Fulfillment

The applicable purchase arrangement is governed by the order details, checkout information, confirmation communications, and these Terms. We will proceed with fulfillment in accordance with the applicable transaction arrangements.

If an order contains an obvious pricing error, inaccurate product information, or other material issue, we will review the matter and handle it in accordance with applicable law and the circumstances of the transaction.

6. Prices, Currency & Payment

The prices displayed on our online store are the prices applicable to the products at the time of purchase, subject to any information shown during checkout.

The currency and applicable charges will be presented as part of the shopping and checkout process. Customers should review the final order summary before completing a transaction.

Payment must be completed using an available payment method presented at checkout. Payment processing may involve third-party payment providers, and transactions are subject to the applicable payment provider's terms and processing requirements.

You agree to provide accurate billing and payment information and to use only payment methods that you are authorized to use.

If a payment cannot be completed, is declined, or requires additional verification, the order may not proceed until the issue is resolved. We do not obtain ownership of payment credentials merely because you submit an order through our website.

7. Shipping, Delivery & Receiving Furniture

Furniture delivery involves more than transporting a small parcel. Product size, package dimensions, delivery access, and the receiving location may all affect the delivery experience.

Order Processing

Approximately 1–3 days.

Estimated Delivery

Approximately 5–15 days.

Delivery Coverage

United States.

Shipping Charges

Free standard shipping on orders of $99.99 or more. Orders below this threshold are subject to a shipping fee of €5.99.

All applicable taxes and related charges are included in the product prices displayed on our store. You will not be required to pay additional taxes or related fees beyond the amounts presented at checkout.

Delivery estimates are provided to help customers plan their purchases. Actual delivery may depend on transportation arrangements and other circumstances affecting the shipment.

Customers should review the dimensions of large furniture and consider whether the delivery location can accommodate the product and its packaging. This includes checking entrance widths, hallways, stairs, elevators, and available turning space.

The delivery service provided is subject to the arrangements applicable to the order. Any delivery limitations or additional services will be communicated where relevant. Nothing in these Terms transfers responsibility for loss or damage in a manner inconsistent with applicable law.

8. Inspection, Damage & Missing Components

We want customers to receive furniture that corresponds to their order and is suitable for its intended use.

When receiving a shipment, we recommend checking the external packaging and inspecting the product within a reasonable period. If you notice damage, incorrect items, missing parts, or other problems, please contact our customer service team.

To help us assess a concern, please provide:

Your order number and product name.
A clear explanation of the issue.
Photographs showing any affected areas or packaging damage, where applicable.
Details of any missing hardware, fittings, or product components.

Depending on the nature of the issue, possible resolutions may include supplying missing components, arranging an appropriate repair, providing a replacement, or issuing a refund.

Reporting a problem promptly helps us investigate and coordinate a practical resolution. However, failure to report an issue immediately does not automatically eliminate any rights you may have under applicable consumer protection or product warranty laws.

9. Returns, Exchanges & Refunds

We recognize that a furniture purchase may not always meet your expectations once you see the product in your home. Our return and refund arrangements are explained in our separate Returns & Refund Policy.

14-Day Return Period

Customers may exercise the applicable withdrawal right within 14 days of receiving the goods, subject to applicable law.

Customers wishing to return a product, request an exchange, or obtain a refund should contact us with their order details and follow the applicable return arrangements.

For qualifying withdrawal requests, refunds include all payments received for the relevant order, including the cost of the least expensive standard delivery option offered at the time of purchase, as required by applicable law.

Refund processing generally takes 3–5 days. After processing, the payment provider or financial institution may require an estimated additional 5–10 days for the funds to appear in the customer's account.

The separate Returns & Refund Policy provides further information about return procedures, withdrawal notices, furniture handling, refund processing, and other applicable arrangements. In the event of a conflict, mandatory consumer rights under applicable law will prevail.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after submitting your purchase.

The ability to make changes may depend on the order's current processing, preparation, and shipping status.

Where an order has not yet entered shipment, we will review whether the requested modification or cancellation can be accommodated.

If the order has already been dispatched, the applicable return or withdrawal procedure may need to be followed instead.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights available under applicable law.

11. Product Care & Appropriate Use

Furniture materials may respond differently to moisture, heat, sunlight, cleaning products, and everyday use. Following the product-specific care instructions can help maintain its appearance and functionality.

Customers should use furniture for its intended purpose and follow any available assembly, installation, weight, and safety guidance.

Avoid using cleaning chemicals or maintenance products that may damage a material or surface. Where specific care instructions are provided, those instructions should be followed.

Normal care and maintenance considerations do not remove applicable rights relating to manufacturing defects, inaccurate product descriptions, or products that fail to meet legally required standards.

12. Intellectual Property & Website Content

The content presented on the SHIPHORO website, including text, product descriptions, graphics, photographs, illustrations, page layouts, logos, visual elements, and other materials, may be protected by intellectual property laws.

Unless otherwise stated, these materials are owned by SHIPHORO or used with appropriate authorization.

You may browse and use website content for personal, non-commercial shopping purposes.

Without appropriate authorization, you may not:

Reproduce or republish substantial website content for commercial purposes.
Copy or redistribute product photographs, graphics, or written descriptions.
Modify, sell, or commercially exploit protected website materials.
Use our brand identity or visual materials in a way that creates confusion about ownership or affiliation.

Nothing in these Terms grants you ownership of SHIPHORO intellectual property or rights beyond those expressly permitted by law.

13. Third-Party Services & External Links

Certain functions of our online store may depend on services provided by third parties. These may include payment processing, shipping and logistics, website technology, and other services necessary to support our business operations.

When you interact with a third-party service, its own terms, policies, and operating procedures may apply to that interaction.

Our website may also contain links to external websites for reference or convenience. SHIPHORO does not control independently operated external websites and is not responsible for their content or privacy practices.

We encourage customers to review the applicable terms and privacy policies of third-party services before using them or providing personal information.

14. Privacy & Personal Information

When you use our online store or place an order, we may collect and process personal information necessary to operate our business and provide the requested services.

Our Privacy Policy explains what information may be collected, how it is used, when it may be shared, and what privacy rights may be available to customers under applicable law.

Information provided during checkout may be used to process transactions, coordinate deliveries, respond to inquiries, and manage after-sales requests.

By using our website, you acknowledge that our processing of personal information is governed by the applicable Privacy Policy and relevant privacy laws. The Privacy Policy is incorporated into these Terms by reference where legally appropriate.

15. Product Quality & Consumer Protection

We aim to provide product information and customer service that support informed purchasing decisions.

Products sold through our store remain subject to applicable consumer protection laws, product safety requirements, and legally recognized warranties or remedies.

Where a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements, customers may be entitled to remedies under relevant law.

Any express warranty that applies to a specific product will be governed by the applicable warranty documentation or product information.

Nothing in these Terms is intended to disclaim, exclude, or limit any warranty or consumer right that cannot legally be excluded or limited under applicable federal or state law.

16. Limitation of Liability

To the extent permitted by applicable law, SHIPHORO will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or products, where such limitations are legally enforceable.

This may include losses that are not reasonably foreseeable or that arise from circumstances beyond the scope of the relevant transaction, subject to applicable legal requirements.

We do not exclude or limit liability where doing so would be prohibited by law, including liability that cannot legally be excluded for personal injury, fraud, willful misconduct, or other legally protected claims.

Any limitation in this section applies only to the extent permitted by the laws governing the relevant transaction. It does not eliminate statutory remedies or legally enforceable consumer protections.

17. Events Beyond Reasonable Control

Certain circumstances may affect our ability to operate the website or fulfill orders as expected. These may include severe weather, natural disasters, transportation interruptions, infrastructure failures, widespread service outages, or other events beyond reasonable control.

If such circumstances affect an order, we will make reasonable efforts to address the situation and communicate relevant information where appropriate.

This section does not remove any obligation to provide refunds, remedies, or other protections required by applicable law when an order cannot be fulfilled.

18. Disputes & Customer Support

If a question or disagreement arises regarding an order, payment, delivery, product condition, or service request, we encourage customers to contact us first so that the matter can be reviewed.

To help us investigate a concern, please provide:

Your order number, if applicable.
A description of the issue and the outcome you are seeking.
Relevant photographs, transaction details, or supporting information where appropriate.
Any previous correspondence relating to the matter.

We will review the information provided and seek to explain the available resolution options. If additional investigation or coordination is necessary, we will communicate the relevant next steps.

If a matter cannot be resolved through customer support, either party may pursue any legal remedies or procedures available under applicable law. Nothing in these Terms requires customers to waive legally available rights or remedies.

19. Governing Law & Applicable Legal Rights

These Terms are intended to operate consistently with applicable United States federal and state laws governing online commerce, consumer protection, product transactions, and related business activities.

The laws applicable to a particular transaction may depend on the customer's location, the nature of the transaction, and other legally relevant circumstances.

Nothing in these Terms is intended to prevent a customer from exercising rights available under mandatory consumer protection laws or to require the application of a legal rule where doing so would be prohibited.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict. The remaining provisions will continue to apply where legally permissible.

20. Changes to These Terms

We may revise these Terms when necessary to reflect changes in our products, website functions, business operations, or applicable legal requirements.

Updated Terms will be made available on this page. Customers are encouraged to review this section periodically when using our online store.

Changes will not retroactively remove rights already established under a completed transaction or applicable law. Where additional notice or consent is legally required, we will follow the relevant requirements.

21. General Contractual Provisions

Entire Agreement

These Terms, together with applicable policies and transaction-specific information incorporated into them, describe the relevant arrangements governing your use of our online store and purchases made through it.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

No Waiver

A failure or delay in exercising a right under these Terms does not automatically constitute a waiver of that right.

Assignment

Customers may not transfer their rights or obligations under a purchase transaction in a manner that violates applicable law or the relevant transaction arrangements.

Interpretation

Section headings are provided for convenience and do not change the meaning or interpretation of these Terms.

22. Our Approach to Fair & Transparent Service

At SHIPHORO, we believe a reliable shopping experience begins with clear information and reasonable expectations. From reviewing product specifications to receiving furniture and requesting after-sales assistance, customers should be able to understand how each part of the purchasing process works.

We aim to communicate product details accurately, handle orders responsibly, and address customer concerns through practical and transparent service procedures.

These Terms are designed to explain our business arrangements while preserving the rights and protections available to customers under applicable law.

Need Assistance?

If you have questions about these Terms, an existing order, product specifications, delivery arrangements, or customer service, please reach out to our team.

SHIPHORO Customer Service

Email: gloqena@shiphoro.com

Phone: +81 (709) 295 32 23

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)