SHIPHORO · SHOPPING GUIDE
How to Place an Order
A Simple Guide to Shopping with SHIPHORO.
Discover products, explore your options, and complete your purchase with confidence. This guide walks you through each step of shopping at SHIPHORO.
WELCOME TO A BETTER SHOPPING EXPERIENCE
Finding the Right Products Starts Here.
At SHIPHORO, we bring together furniture, home essentials, outdoor products, travel items, recreational equipment, and pet accessories in one convenient online shopping destination.
Whether you are furnishing a room, organizing your home, refreshing your outdoor space, preparing for a trip, or looking for products for your pets, our online store makes it easy to explore different collections.
Follow the steps below to learn how to find products, review important details, submit an order, and get assistance whenever you need it.
YOUR SHOPPING JOURNEY
How to Buy from SHIPHORO
STEP 01 · EXPLORE
Browse Our Product Collections
Start by exploring the product categories available on our website. You can browse different collections to discover items that match your interests, household needs, and personal preferences.
Our main collections include:
- Travel & Luggage
- Outdoor & Garden Living
- Recreation & Craft Equipment
- Home Textiles & Decor
- Indoor Furniture & Storage
- Pet Furniture & Accessories
STEP 02 · REVIEW
Choose a Product and Check the Details
Once you find something you like, open its product page and review the available information carefully.
Before making your selection, consider:
- Product name and description.
- Price and available product options.
- Dimensions, size, and specifications.
- Materials, colors, and finishes.
- Included components and relevant product details.
- Intended use and compatibility with your space.
STEP 03 · SELECT
Select Your Preferred Product
After reviewing the product information, select your preferred option and quantity where these choices are available.
For furniture and larger household items, we recommend measuring your available space before proceeding. Check doorways, hallways, stairs, and other access areas to make sure the product can reach its intended location.
STEP 04 · ADD TO CART
Add Your Selection to Your Cart
When you are satisfied with your selection, use the shopping cart option available on the product page to add the item to your cart.
You can continue browsing other collections if you wish to purchase additional products. When you have finished shopping, review your cart to make sure the selected items and quantities are correct.
STEP 05 · CHECKOUT
Proceed to Checkout
When your cart is ready, proceed to checkout and enter the information requested to complete your purchase.
Please carefully check the following details:
- Your full name and contact information.
- Your complete shipping address.
- Your billing information, where requested.
- The selected products and quantities.
- Shipping charges and the final order total.
STEP 06 · PAYMENT
Review Your Payment and Place Your Order
Review the final order summary, including the product prices, applicable shipping charges, and total amount payable.
Select an available payment method displayed during checkout and follow the instructions provided to complete the transaction.
Before submitting your order, make sure all information is accurate and that you understand the final purchase amount.
STEP 07 · CONFIRMATION
Receive Your Order Confirmation
After submitting your order, review the confirmation information provided for your purchase.
Keep your order details for future reference. Your order number and purchase information can help our customer service team identify your transaction if you need assistance.
BEFORE YOU PURCHASE
A Few Things Worth Checking.
Taking a moment to review important product and order details can help prevent misunderstandings and make your shopping experience more straightforward.
Product Measurements
For furniture, cabinets, storage products, and other larger items, check the listed dimensions against your available space. Consider both the final placement area and the route through which the product will need to pass.
Materials and Appearance
Review available material and finish descriptions. Natural materials may have variations in grain, texture, and appearance. Screen settings and lighting may also influence how product colors look.
Product Options
Check the available sizes, colors, quantities, and other options shown on the product page before adding an item to your cart.
Shipping Information
Review the delivery coverage, estimated processing and delivery periods, and applicable shipping charges before completing your purchase.
Return and Refund Conditions
We recommend reading our Returns & Refund Policy before purchasing so you understand the applicable withdrawal period and the procedures for requesting a return or refund.
SHOPPING WITH CONFIDENCE
Understanding Your Order After Checkout.
Once your order has been submitted, keeping your purchase information available will make it easier to communicate with us if questions arise.
If you need to correct an address, ask about an order, or request a change, contact our customer service team as soon as possible. Whether a change can be accommodated may depend on the current processing and delivery status of your order.
If you receive an item that is damaged, incorrect, or missing components, please contact us with your order number and a description of the issue. Photographs may also help us understand the situation and identify an appropriate resolution.
A MORE CONVENIENT EXPERIENCE
Tips for a Smoother Shopping Experience.
- Explore the relevant collection before choosing a product.
- Read product descriptions and review available specifications.
- Measure furniture and storage products before purchasing.
- Check your shopping cart carefully before checkout.
- Verify your shipping address and contact information.
- Review the final price and applicable shipping charges.
- Keep your order confirmation and purchase details for reference.
NEED A HAND?
We're Here to Help.
We understand that online shopping may sometimes come with questions, especially when choosing furniture, comparing product specifications, or reviewing delivery information.
If you need help understanding a product, checking an order, or finding information about our shopping policies, you are welcome to contact the SHIPHORO customer service team.
When contacting us about an existing order, please include your order number and a clear explanation of your inquiry so we can better understand your request.
YOUR NEXT DISCOVERY STARTS HERE
Find What Fits Your Everyday Life.
From furniture and home décor to outdoor essentials, travel products, creative equipment, and pet accessories, explore the possibilities and find products that suit your needs.
Thank You for Shopping with SHIPHORO.
Customer Service & Contact Information
For questions about products, purchases, checkout, or other shopping-related matters, please contact us using the information below.
BRAND
SHIPHORO
BUSINESS ADDRESS
251-1 Kamishioda, Narumicho, Lions Place Narumi Tower 1508, Midori-ku, Nagoya, Aichi 4580835, Japan
PHONE
+81 (709) 295 32 23
CUSTOMER SERVICE HOURS
Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
SHIPHORO
Thoughtful Living, Comfortable Spaces.
A Simple Way to Shop for Everyday Living.